betdt's Privacy Policy

betdt ("we", "our") places the highest importance on the privacy of its users. This Privacy Policy explains what information we collect when you use the betdt platform, why we collect it, how we use it, and when we share it with third parties. Please read this policy carefully and contact us if you have any questions.

By accessing or using the betdt platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

1 What types of information we collect

We may collect the following types of information when you register and use the betdt platform:

1.1 Personal Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (when verification is required)
• Current address

1.2 Account & Transaction Information

• Account username and password (stored in encrypted form)
• Deposit and withdrawal history
• Gaming activity logs — betting history and results
• Partial payment method details via bKash, Nagad, Rocket, or bank transfer

1.3 Technical & User Behaviour Information

• IP address and device identification number
• Browser type, operating system, and device information
• Time spent on the platform, pages visited, and click patterns
• Session duration and referral source

1.4 Communication Information

• Live chat messages and email correspondence
• Details of complaints and requests
• Feedback and opinions submitted by users

2 How information is collected

betdt collects user information through various methods. We are committed to being transparent about these methods:

2.1 Direct Collection

You provide information directly when you create an account on betdt, fill out forms, make deposits or withdrawals, or contact us.

2.2 Automatic Collection

Some information is collected automatically while you use the platform. Cookies, web beacons, and similar technologies are used to record session data, browsing behaviour, and device characteristics.

2.3 From Third Parties

For identity verification and fraud prevention, we sometimes verify information through trusted third-party services. For payment processing, transaction confirmation details may be received from payment services such as bKash, Nagad, and Rocket.

3 Purpose of using information

betdt uses collected information for the following legitimate purposes:

• Account Management: To create, maintain, and provide technical support for your account.
• Payment Processing: To complete deposit and withdrawal transactions and ensure financial security.
• Identity Verification: To confirm a user's age (21+) and identity, as part of responsible gaming.
• Fraud Prevention: To protect accounts, prevent money laundering, and detect unusual activity.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Customer Support: To respond to your questions, complaints, or requests in a timely manner.
• Legal Compliance: To meet applicable legal obligations and fulfil regulatory requirements.
• Marketing Communications: To send relevant offers and updates, subject to your consent.

4 Sharing & Disclosure of Information

betdt does not sell your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with technology partners who assist with payment processing (bKash, Nagad, Rocket, bank transfer), IT infrastructure, identity verification, and fraud prevention. These partners may only use the information for contractually agreed purposes.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or demands from regulatory authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving betdt, user information may be transferred. We will notify you in advance in such cases.

4.4 With Your Consent

Beyond the circumstances described above, no information will be shared with any third party without your explicit prior consent.

5 Cookies & Tracking Technologies

The betdt platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login status, verify security, and manage sessions. Disabling these cookies will prevent the platform from working properly.

5.2 Analytics Cookies

These cookies help us understand which pages are used most and how users navigate the platform. This information is collected anonymously and is used to improve service quality.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

6 Data Security Measures

betdt follows industry-leading standards to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols, which prevents third parties from stealing information.
• Secure Servers: All data is stored on secure servers protected by multiple layers of security to prevent unauthorised access.
• Access Controls: Only authorised betdt staff are granted access to specific information as required for their work.
• Regular Audits: Systems are regularly tested and reviewed to identify security vulnerabilities.
• Password Protection: Passwords are not stored directly; instead, strong cryptographic hashing is used.

7 Data Retention Period

betdt retains your information for as long as necessary. The following factors are considered when determining the retention period:

• Complete account information and transaction records are retained for as long as the account remains active.
• Even after an account is closed, transaction records must be kept for a specified period in accordance with legal and financial regulations.
• Information on inactive accounts is automatically reviewed after a set period.
• Technical logs and analytics data are generally deleted after a set cycle.

If you request deletion of your account, we will take steps to delete all information except what must be retained due to legal obligations.

8 Your Rights

As a betdt user, you have the following rights regarding your own information:

8.1 Right of Access

You may request a copy of the information we hold about you. We will generally fulfil this request within 30 business days.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Some information can be corrected directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request deletion of your information, though some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to receiving marketing communications. This can be done via the unsubscribe link in emails or directly through our support team.

8.5 Right to Lodge a Complaint

If you are dissatisfied with how your information is handled, please contact betdt directly first. We will make every effort to resolve your concern.

To exercise these rights, contact us at [email protected] or via 24/7 live chat.

9 Protection of Minors

betdt is an adult platform. Our services are intended only for individuals aged 21 or above. We do not intentionally collect any information from minors.

Age verification during registration is mandatory. If we become aware that a minor's information has been collected for any reason, we will immediately delete that information and close the associated account.

If any parent or concerned individual suspects that a minor is using our platform, please notify us at [email protected].

10 Policy Changes

betdt reserves the right to update this Privacy Policy from time to time. In the event of changes, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will send a notification to your registered email.
• You may be informed about policy changes when you access the platform.

By continuing to use the platform after any changes, you will be considered to have accepted the updated policy. Therefore, you are requested to check this page regularly.

11 Payment Information Special Protection

Financial transaction data receives the highest level of confidentiality at betdt. Specifically:

11.1 Payment Method Information

When you deposit or withdraw via bKash, Nagad, or Rocket, we only process the information necessary to confirm the transaction. The same policy applies to bank transfers.

11.2 Transaction Records

Records of all financial transactions are stored in encrypted form. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800, which helps prevent small inconsistent transactions.

11.3 Payment Fraud Prevention

Suspicious transactions are automatically reviewed. To protect the account holder, unusual financial activity may be temporarily suspended and verified.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

• Live Chat: 24 hours, 7 days a week — support is available in both Bengali and English.
• Email: [email protected]

This privacy policy applies to all services of betdt. Please also read our Terms and Conditions and Responsible Gaming policy.